Habershons.com has moved to a new server. I hope you’re all finding it a lot faster. I can definitely tell the difference.
Why did this happen? Well, check out this e-mail exchange between me and the previous server owner. I have changed his name as I’m not a mean person. Well, not really.
ME (filling out initial trouble ticket): I haven’t been able to “ftp” for over 24 hours and am wondering if you can help me resolve the problem. Here is a copy of the log: (imagine geeky stuff inserted here)
MYGRUMPYWEBHOSTDOTCOM: Hi, we have blocked you from the server. Apparently you had a “webcam” script that was FTP uploading to the /images/webcam/ directory every few seconds. Frankly, it hung up and CRASHED the server … If you can promise not to use any automated FTP program in the future we will reallow your access.
Okay, this peeved me moderately. The word “frankly”, the capitalized “CRASHED”, and the word “promise” irked me a little. I’ve been paying them $16.95 a month plus $35 a year for a long time now, and have never complained about anything. Also, I felt that if my camera was giving them problems they could have e-mailed me at least after the fact to let me know that they’d cut me off. It’s lucky Habershons.com isn’t a business.
The e-mails continued (and try to imagine the agonizingly long periods of time between each):
(click on “Read More” if you haven’t lost interest)
ME: Dear Owner of MYGRUMPYWEBHOSTDOTCOM: I have disabled my webcam. Sorry it crashed your server. Please turn my account back on again. I don’t know why this happened. It’s been on my website since Christmas and only uploads once a minute, which is well within the terms of the bandwidth agreement.
MYGRUMPYWEBHOSTDOTCOM: Hi, thanks. The bandwidth was not the problem, it was the excessive FTP usage. If you look at the timestamps of the log I sent you it was starting a new FTP session and uploading once per every SECOND. Yes, 30 new FTP’s per minute or more … I have unblocked your IP.
ME: I still can’t get in. Did you change my password?
MYGRUMPYWEBHOSTDOTCOM: HI, no we just blocked the IP — can you go to www.whatismyip.com and tell me what the IP address of your pc is? And secondly, what password are you trying. I can reset it to for ya.
ME: My password is ******. My IP is xx.xxx.xxx.xxx
MYGRUMPYWEBHOSTDOTCOM: Hi, yes that’s the IP that I unblocked. and I have reset your pass now… Please try again.
So, I finally got up and running again, but the whole thing irked me, and I was bummed out about not being able to use the PantherCam — I know you all love it and watch it all day :). It was then that John offered to host Habershons.com on the dedicated web server that he has, free of charge! I took him up on the offer and he began the transfer. Then I sent my next e-mail:
ME: Please cancel my web hosting account for www.habershons.com effective immediately. My user name is “xxxxx” and my password is “xxxxx”. Please let me know if you need any further information in order to cancel my web hosting account.
I also have my domain registration through your company. What are my options regarding the domain registration? Can I keep my domain registration through you even without the web hosting account? If so, how much will this cost? Also, is it possible to transfer my domain registration to another registrar such as Register.com? If so, is there any charge for the transfer from your company and how would I go about it?
In the meantime, please edit the DNS info for my domain as follows, (insert geeky stuff here).
Thank you in advance for your help.
MYGRUMPYWEBHOSTDOTCOM: You are cancelling because your webcam/ftp system opened a ton of FTP connections and we blocked your server access? That’s mature.
No problem, I’ve closed the account.
And indeed, the account was shut off immediately, and an embarrassing message was seen by anyone who came to the website — something about it being suspended and intimating that I hadn’t paid the bill. For all of you who saw that (it was there for 15 long hours), please be aware that your sister/aunt/friend/relative/lurking companion always pays her bills.
ME: I can’t believe you wrote that.
I’m cancelling because I need a server that will allow my automated webcam.
Please could you confirm that you have changed the DNS info. And also, please could you answer my other questions about the domain; i.e. What are my options regarding the domain registration? Can I keep my domain registration through you even without the web hosting account? If so, how much will this cost? Also, is it possible to transfer my domain registration to another registrar such as Register.com? If so, is there any charge for the transfer from your company and how would I go about it?
MYGRUMPYWEBHOSTDOTCOM: Hi, uploading via FTP, on an automated basis is allowed, but not a new connection every other second as yours was doing, perhaps it was misconfigured.
Re: your domain, yes if you bought it from us you can manage it at:
and change DNS in there, I can’t change it for you.
Why didn’t he tell me that in the first place?
So, end of story, I hope. John’s server seems to be working well, and if I do have any complaints I only have to whine, “Joooooohhhhhhnnnn!”